Privacy Policy and Returns

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Privacy Policy for Spinegroove

Effective Date: November 11, 2023

Spinegroove, 2441398 ONTARIO CORP. (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and purchase our products. By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you purchase a product or contact us, we may collect personal information such as your name, email address, shipping address, and payment details.
  • Automatically Collected Information: We use cookies and other tracking technologies to collect information about your interactions with our website, such as your IP address, browser type, and browsing behavior.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including using Amazon FBA (Fulfilled by Amazon) for product storage, packaging, and shipping.
  • To communicate with you regarding your orders, inquiries, and promotional offers.
  • To improve our website, products, and user experience.
  • To comply with legal obligations and enforce our terms and conditions.

3. Amazon FBA Fulfillment

We use Amazon FBA to store, package, and ship our products. When you place an order, your information (such as name, shipping address, and order details) is shared with Amazon to facilitate fulfillment. Amazon handles this data in accordance with its privacy policy, which can be found on Amazon’s website.

4. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand user behavior, remember your preferences, and improve website performance. By using our website, you consent to our use of cookies.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the functioning of the website.
  • Analytical Cookies: Used to analyze website performance and user behavior.
  • Marketing Cookies: Used to personalize advertising and promotional content.

You can control cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

5. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • With Amazon for order fulfillment.
  • With service providers assisting us with website operation, payment processing, or marketing.
  • When required by law or to protect our legal rights.

6. Data Security

We implement industry-standard measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including:

  • Accessing and correcting your personal information.
  • Opting out of receiving promotional communications.
  • Requesting the deletion of your personal information (subject to legal obligations).

To exercise your rights, please contact us at info@spinegroove.com.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Email: info@spinegroove.com
Address: 17 Prince Arthur Ave., Toronto, Ontario, M5E1B2, Canada

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Spinegroove!

Amazon FBA return policy

With FBA (Fulfillment by Amazon), Amazon handles fulfillment and customer service on behalf of sellers, which includes customer returns processing. Amazon operates by its own customer return policy when determining if the item in question is eligible for a return. As a seller, you have no control over whether a product is accepted as a return, even if it is clearly the buyers’ fault that the product is damaged or defective.

In most cases, customers can request returns within 30 days of receiving their order. But Amazon can (and does) make case-by-case exceptions and accept returns beyond that 30-day limit. 

Once the buyer requests a return and sends back the item, Amazon emails the seller notifying them that they have initiated a return and deducted the cost of the order from the seller’s account balance.